Refund Policy

 

 

Acceptance of Terms of Service

 

Welcome! By using Astro Tree services, you ("Member" or "You" or "Your") agree to the terms and conditions described herein ("Terms of Service"). Please read these Terms of Service carefully before using the services provided by Astro Tree via our website. By clicking the "I Agree" button, you signify that you accept these Terms of Service.

These Terms of Service may be amended by Astro Tree at any time at our discretion by posting the amended terms on our website. If you became a member prior to the posting of amended terms, the amended terms shall automatically be effective 30 days after they are posted. Your continued use of this website after such amendments shall signify your acceptance of the changes. This agreement may not be otherwise amended except by a writing signed by both you and Astro Tree.

 

ABOUT ASTRO TREE

 

Astro Tree provides a guidance platform that allows members to connect with astrologers for guidance and advice. The platform enables one-on-one communication between users and astrologers through direct consultation (chat or call), messages, and payments for services purchased from astrologers.

These Terms of Usage govern the user’s use of the content and services offered by Astro Tree through its website and platform. The use of the website signifies acceptance of these terms. Any disputes arising shall be subject to arbitration in [State], India, as per the governing law and jurisdiction clause.

GENERAL DESCRIPTION

 

The Astro Tree website is an internet-based platform available through the World Wide Web, mobile applications, and other electronic mediums. It provides astrological content, reports,

 

data, and consultations via telephone, video, and email (collectively referred to as "Content"). The website offers both "Free Services" and "Paid Services" (collectively referred to as "Services"). Free Services are accessible without registration, whereas access to personalized astrological services and additional Content under Paid Services requires membership registration.

By registering for Paid Services, a Member agrees to:

 

1. Provide current, complete, and accurate information as prompted by the website.

2. Maintain and update the information as required to ensure its accuracy and completeness.

 

DESCRIPTION OF SERVICES

 

Astro Tree provides astrological content, reports, data, and consultations via the internet, email, and other digital channels. While certain Content can be accessed freely ("Free Services"), personalized astrological insights and additional Content require registration for Paid Services ("Paid Services"). Free and Paid Services are collectively referred to as "Services."

In consideration for the Paid Services, Members agree to:

 

1. Provide accurate and up-to-date information during registration.

2. Keep their registration details current and accurate.

    

   Certain Services and Content may be provided by third-party suppliers. Astro Tree does not assume responsibility for services rendered by these third parties but ensures a seamless experience through its platform.

   ‌REGISTRATION, ELIGIBILITY, AND USER OBLIGATIONS

    

   Astro Tree provides its services to individuals who meet the eligibility criteria and comply with the platform's guidelines. By registering and using the services, users confirm their acceptance of these terms and are responsible for adhering to all obligations to maintain a secure and ethical environment.

    

   ‌Registration and Eligibility

    

   • Users must be at least 18 years old and legally capable of entering into binding contracts under applicable laws. If found to be underage, the account will be terminated, and all associated data will be deleted.

   • Residents of jurisdictions that prohibit the use of our services or belong to restricted countries by law, regulation, or treaty are not eligible.

   • The registration process requires accurate and complete details, including a valid phone number for OTP-based login. Users are responsible for maintaining the confidentiality of their login credentials.

   • Account sharing, using another person’s credentials, or creating multiple accounts with different numbers is strictly prohibited.

   • Astro Tree reserves the right to suspend or terminate accounts that provide false or misleading information or violate registration policies.

     ‌User Obligations

      

     Users, including astrologers and customers, must adhere to Astro Tree’s Privacy Policy, Terms and Conditions, and all other defined policies. The right to use the platform is personal and non-transferable. Users must comply with the following:

   • Content and Conduct:

     • Posting, publishing, or transmitting false, defamatory, offensive, racist, hateful, or harmful content is strictly prohibited.

     • Uploading content that infringes upon intellectual property rights, copyrights, trademarks, or proprietary rights is not allowed.

     • Sending unsolicited emails, junk mail, chain letters, advertisements, or spam is forbidden.

     • Uploading or distributing viruses, malware, or files that may harm the website’s operations is not permitted.

     • Users must not interfere with or disrupt the website’s operations or other users’ experiences.

   • Privacy, Security, and Communication:

      

     • Users must not attempt unauthorized access to AstroTree’s systems, networks, or accounts through hacking, password mining, or other unlawful means.

     • Users agree to receive communication through emails, SMS, WhatsApp Business Messages, or other channels regarding their activities on the platform.

     • Any misuse or abuse must be reported to AstroTree’s customer support. False complaints may lead to termination of membership without a refund.

   • Service Restrictions and Termination:

     • Users must not resell or commercially exploit AstroTree services without written consent.

     • Reverse engineering, modifying, copying, distributing, or creating derivative works from Astro Tree’s software or content is strictly prohibited.

     • AstroTree reserves the right to withdraw services from users who exhibit abusive or unreasonable behavior during interactions with astrologers or service providers.

     • If a user’s AstroTree wallet remains inactive for six months without any transactions, the entire balance will lapse and will not be eligible for refund, claim, or use.

     • Violation of these terms may result in a warning, suspension, or permanent ban. Any remaining wallet balance may be refunded after deducting applicable charges.

 

By registering and using AstroTree, users agree to these terms, ensuring a secure and compliant platform experience for all.

 

‌BANK ACCOUNT INFORMATION & PAYMENT TERMS

‌Banking Information Obligation

 

The User is required to provide accurate and up-to-date banking information as and when necessary. It is the User’s responsibility to ensure that all debit/credit card details provided for payments are correct and valid. The User must not use a debit or credit card that is

 

unlawfully owned or not authorized by the lawful owner. By providing payment details, the User confirms that the provided information is accurate and valid.

‌Payment Authorization

 

By initiating a payment transaction, the User acknowledges and agrees that they are lawfully entitled to use the specified debit/credit card or bank account. The User must ensure that the provided card or bank details are correct and that sufficient funds or credit limits are available at the time of transaction to cover the required payment, including any applicable fees.

‌Payment Methods

 

The User can make payments using various methods, including debit/credit cards, online banking, or through the Astro Tree Wallet. The platform allows flexibility in payment, and the User is responsible for selecting the appropriate method and ensuring the payment information is up to date.

‌Astro Tree Wallet

 

For a seamless payment experience, Users are encouraged to add funds to their Astro Tree Wallet, which is provided free of charge. Payments for services will be deducted from the available wallet balance either during or after a session with an Astrologer. The User is responsible for maintaining accurate and updated payment details in their account. All transactions are processed in USD/INR, and Users will be charged accordingly.

‌Fees and Charges

 

All interactions with Astrologers, whether online or offline, will be billed through the Astro Tree Wallet platform. Users must accept the pricing terms agreed upon while availing of the services. In cases where an invalid payment method is used, the User may incur pending dues, which may include taxes and late fees. Astro Tree holds the right to charge the linked payment methods until outstanding payments are cleared in full.

 

‌Time-Based Billing Policy

 

Billing for services is calculated on a per-minute basis as recorded by the Astro Tree servers. If a User utilizes a partial minute of service, it will be rounded up to a full minute. While every effort is made to ensure the accuracy of the billing system, occasional technical miscalculations or malfunctions may occur. Astro Tree will not be held liable for such errors.

‌Dispute Resolution & Support

 

In the event of any billing discrepancies, Users may raise a query with the Astro Tree support team for clarification. The platform reserves the right to modify billing policies as per applicable laws. It is the User’s responsibility to review and stay updated with any changes in the payment terms.

DELIVERY, CANCELLATION, AND REFUND POLICY – Astro Tree

 

At Astro Tree, we strive to provide seamless services and products to our users. However, certain terms apply to the delivery, cancellation, and refund of orders placed on our platform.

Refund Policy:

 

1. No refunds will be issued for any report orders once they reach the “processing” stage (i.e., assigned to an astrologer). Users are responsible for reviewing their orders carefully before placing them, as the Website is not liable for refunds once processing has commenced.

2. Once an order has been placed and executed, no refunds will be processed. However, if a User wishes to cancel an order before execution, they must contact customer support within one hour of payment. The Website retains full discretion on whether a refund will be granted.

3. Any technical delay or glitch on the Website that affects the processing of reports, including those generated by astrologers, does not qualify for a refund. While estimated timelines are provided, they are only approximate, and every effort will be made to adhere to them.

    

4. Refunds will not be issued for incorrect information provided by the User. It is the User’s responsibility to verify all details before submitting. If an error is identified, the User must contact customer support within one hour of execution to request a correction.

Product Returns and Refunds:

 

1. No refunds will be provided for returned damaged products. Users accept full responsibility for any damage occurring post-delivery.

2. For orders placed via “Cash on Delivery,” the User is responsible for product costs, shipping, customs, and courier charges if a return is initiated.

3. Refunds may be considered on a pro-rata basis for delays in activating subscription services or damages incurred during transit, which will be assessed by the Website and its affiliated agencies. If applicable, refunds will be processed within ten business days.

4. Display images of products on the Website are for reference only. The Website will strive to deliver products as shown, but no refunds will be provided based on discrepancies in appearance.

5. The services and products offered are not substitutes for professional medical, emotional, or philosophical treatments. Users order at their own discretion, and the Website bears no responsibility for the effectiveness of astrological remedies. No refunds will be provided on these grounds.

Call-Based Services:

 

1. No refunds will be issued if the User provides an incorrect contact number for the “Call with Astrologer” service. Users must ensure their phones have network coverage and must answer the call when received.

2. Any refunds will be processed after deducting transaction charges, shipping/custom/courier costs (for physical products), and any other applicable fees.

Payment Issues and Multiple Payments:

 

1. In case of technical issues such as slow processing or session timeouts, Users must check whether their bank account has been debited before attempting a second payment.

   • If the account has been debited, the User should not make a duplicate payment and must contact customer support for confirmation.

   • If the account has not been debited, the User may proceed with a new transaction.

2. If a User accidentally makes multiple payments for the same order, a full refund (excluding transaction charges) will be issued for the extra payments.

Order Cancellations by the Website:

 

1. The Website reserves the right to refuse or cancel any order at its sole discretion due to reasons such as service unavailability, pricing errors, or other unforeseen issues. If an order is canceled after payment, the amount will be refunded.

Refund Process for Consultation Services:

 

1. By requesting a refund, Users grant permission for the Website’s quality audit team to review chat/call recordings to determine refund eligibility.

2. The quality audit team may issue partial or full refunds to the User’s Astro Tree wallet if consultation quality standards are not met. The review process may take up to 72 hours.

3. All refunds will be credited exclusively to the User’s Astro Tree wallet.

4. Refunds will be considered under the following circumstances:

   • Network issues causing disruption during chat or call sessions.

   • The astrologer is unable to communicate fluently in the stated language.

   • The astrologer takes an unreasonably long time to respond.

   • The astrologer provides irrelevant or inappropriate responses.

5. No refunds will be provided for consultation accuracy concerns, as Astro Tree does not guarantee factual accuracy for consultations.

   This policy ensures transparency and fairness while protecting both Users and the Website from miscommunication or misuse of services.

    

   UPDATION

    

   Astro Tree reserves the right to update, amend, or modify these Terms of Usage at any time. Users are responsible for periodically reviewing the Terms of Usage to ensure compliance with any changes.

   USER CONSENT

    

   By accessing and using the Astro Tree website, you (“Member,” “You,” “Your”) acknowledge that you understand and expressly consent to these Terms of Usage. If you do not agree with these terms, do not click the “I AGREE” button.

    

   Users are advised to carefully read the Terms of Usage before registering on the website or accessing any material, information, or services. Continued use of the website, even after amendments, signifies your acceptance of the updated Terms of Usage and your agreement to be legally bound by them.

   Terms for Usage of Saver Deals/Packages

    

   Astro Tree offers exclusive saver chat and call packages for selected astrologers. Each purchased package can be used only once per call or chat session.

   • The purchased package is specific to the astrologer selected at the time of purchase and cannot be transferred or used with any other astrologer.

   • The cost of a purchased package does not impact or update your wallet balance. You can view all your purchased deals/packages in the "My Packages" section.

   • Package prices may be revised periodically, but any changes will not affect previously purchased packages. You will continue to use the deal at the price at which it was purchased.

   • Once a package is used, it is considered fully consumed, regardless of the number of minutes utilized. No refunds or additional minutes will be provided.

    

   **Example:** If you purchase a 30-minute package and use only 25 minutes, the package will be marked as used, and no refunds or adjustments will be granted. Refunds are only

    

   applicable if a session disconnects within 1–2 minutes. However, Astro Tree retains sole discretion in evaluating the credibility of such refund requests and reserves the right to approve or deny them based on the nature of the request.

    

   Terms for Usage of Happy Hour Offer

    

   • The Happy Hour offer is an independent promotion and cannot be combined with any other ongoing discounts or deals. Users must choose between the Happy Hour pricing and other discounts, as both cannot be applied simultaneously.

   • Happy Hour is available for a limited duration, and its schedule is subject to change at Astro Tree’s discretion without prior notice.

   • Pricing during Happy Hour may vary across different time intervals. Discounts may differ for the same astrologer at different times, and Astro Tree does not guarantee consistent pricing across sessions.

   • Participation in Happy Hour is subject to astrologer availability. Astro Tree reserves the right to modify or cancel the offer at any time based on operational needs or unforeseen circumstances.

   • The Happy Hour offer is non-transferable and can only be used by the account through which it was availed.

   • Astro Tree reserves the right to amend these terms and conditions at any time without prior notice. Users are encouraged to review the terms periodically to stay informed of any updates.

 

First Free Chat/Call

 

Astro Tree provides a first free chat or call session, ranging from 1 to 5 minutes (duration may vary among users), to each unique user. A unique user, as defined by Astro Tree, is an individual whose mobile number and device ID have never been registered on the platform before.

 

‌USER ACCOUNT ACCESS AND MANAGEMENT

 

To ensure high-quality services, address user concerns effectively, and maintain platform integrity, AstroTree reserves the right to access user accounts under specific circumstances. Users consent to this access, allowing AstroTree, along with its authorized employees and agents, to monitor and manage accounts as needed. This access is strictly for service enhancement, ensuring seamless operations and an improved user experience.

In cases where complaints are reported, or there are suspected policy violations, AstroTree may investigate on a case-by-case basis. This may include reviewing user accounts and relevant records to address concerns effectively. Such actions are taken solely to maintain compliance with platform policies and provide users with a secure and transparent experience. Users are encouraged to review the Privacy Policy for detailed information on how their records are handled during such investigations.

Additionally, to maintain an active and fair ecosystem, AstroTree implements a wallet inactivity policy. If a user’s AstroTree wallet remains inactive for six consecutive months with no transactional activity, the entire wallet balance will lapse. The lapsed amount will not be eligible for refunds, claims, or future usage under any circumstances. Users are advised to keep their accounts active to avoid any inconvenience related to wallet balance expiration.

By using AstroTree services, users acknowledge and agree to these terms regarding account access and wallet inactivity. Compliance with these provisions ensures a secure, efficient, and trustworthy user experience.

 

‌Links and Advertisements

 

Astro Tree may feature content and links, including paid advertisements, that promote third- party products, services, or websites. These links may be placed on behalf of third parties or as part of Astro Tree’s own advertising initiatives. However, Astro Tree does not control or endorse the content, policies, or offerings of these third-party websites.

 

By using Astro Tree, you acknowledge and agree that the platform bears no responsibility for the privacy practices, accuracy, or reliability of third-party content, links, services, or products. Astro Tree shall not be held liable, directly or indirectly, for any loss, damage, or issues arising from the use of or reliance on any third-party website, advertisement, product, or service featured on the platform.

 

WEBSITE CONTENT

 

The Astro Tree website, along with any individual web pages accessible through external links, is considered private property.

All user interactions on the platform, including guidance and advice received from licensed service providers, must comply with these Terms of Usage.

Users are prohibited from posting or transmitting any material that infringes upon the rights of others or is unlawful, abusive, defamatory, invasive of privacy, vulgar, obscene, profane, or otherwise objectionable. Any content that encourages criminal activity, civil liability, or legal violations is strictly forbidden.

Astro Tree reserves the right to suspend or terminate a user's access and registration if they engage in any of the above activities. Such users will not be permitted to regain access to the platform.

The platform retains full authority to modify, discontinue, or terminate any aspect of the website, including but not limited to content, graphics, offers, settings, or promotions, at its sole discretion.

Medical Disclaimer

 

Any information on the website, apart from direct guidance and advice from third-party service providers, including educational content, research sources, and incidental information, should not be construed as medical advice.

Astro Tree does not guarantee the accuracy, reliability, or effectiveness of any medical advice provided by third-party service providers, including registered astrologers. Users are

 

advised to consult a qualified healthcare professional for diagnosis, treatment, and medical recommendations.

The platform does not endorse or warrant the safety, appropriateness, or effectiveness of any medications, treatments, tests, products, or procedures suggested by third-party service providers.

 

Liability Disclaimer

 

Astro Tree is not responsible for any unexpected incidents, consequences, or outcomes that may arise after a user seeks services through the platform. The service provider and the website do not guarantee specific results, and users access the services at their own risk.

By using the Astro Tree website, application, or services, users acknowledge that any legal recourse or liability they seek concerning actions or omissions of other members, service providers, or third-party affiliates shall be limited to claims against the respective party responsible.

Users agree not to impose liability on or pursue legal action against Astro Tree regarding such matters.

User Agreement: Disclaimer, Liability, and Warranty

 

Astro Tree provides astrological guidance and related services through a diverse panel of verified astrologers. By accessing or using our services, you acknowledge and agree to the following terms, including the disclaimers, limitations of liability, and warranties outlined below.

Astrological consultations offered through Astro Tree are based on the individual knowledge, experience, and interpretations of astrologers, which may vary. The advice, recommendations, and insights provided are intended for informational and entertainment purposes only. Astro Tree does not provide any guarantees regarding the accuracy, reliability, or effectiveness of the astrological services rendered.

 

To the fullest extent permitted by applicable law, Astro Tree provides its services on an "as- is" and "as-available" basis, without any express, implied, statutory, or other warranties. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, and title. Specifically, Astro Tree does not warrant that the services will meet your expectations or requirements, the services will be uninterrupted, timely, secure, or error-free, the results obtained from the services will be accurate or reliable, or that any defects or errors will be corrected.

 

To the maximum extent permitted by applicable law, Astro Tree, including its subsidiaries, affiliates, employees, agents, partners, and licensors, shall not be liable for any indirect, incidental, special, consequential, or punitive damages, any loss of data, revenue, profits, goodwill, or other intangible losses arising from the use or inability to use the services, any errors, omissions, inaccuracies, or delays in the content or services, any reliance placed on the advice, recommendations, predictions, or remedies suggested by astrologers, or any unauthorized access, modification, or misuse of user data. Astro Tree shall not be liable for any unauthorized use of your account or personal information, whether or not you were aware of such use.

Users are responsible for disclosing complete and accurate information about their emotional, mental, and physical state to astrologers to receive appropriate guidance. Any reliance on astrological remedies such as mantras, yantras, gemstones, or other solutions is at the user’s sole discretion. Astro Tree does not guarantee the effectiveness of any such remedies.

Astro Tree may provide access to third-party content, reports, tarot readings, numerology, consultations, and astrological products. Astro Tree does not endorse, verify, review, or guarantee the qualifications, expertise, or accuracy of any advice provided by astrologers or third-party service providers.

Astro Tree is not a suicide prevention or crisis intervention service. If you are experiencing distress, suicidal thoughts, or require immediate assistance, please contact emergency services or a suicide prevention helpline such as AASRA (91-22-27546669) or other relevant organizations in your location.

 

Astro Tree strives to maintain the availability and accuracy of its platform but does not guarantee uninterrupted, error-free, or secure services at all times. Technical issues, maintenance, or external factors may cause service disruptions.

Astro Tree charges for chat and call consultations on a per-minute basis. Payments made for these services are non-refundable, and Astro Tree does not assume responsibility for the efficacy or impact of astrological insights on users' lives.

The astrologers, advisors, and consultants available on Astro Tree are independent service providers and not employees of Astro Tree. While we verify their qualifications, credentials, and background, Astro Tree does not endorse, evaluate, or guarantee any advice, predictions, or recommendations provided by them. Users must exercise discretion and judgment when relying on such information.

Astro Tree’s total liability to users for any claims arising from the use of its services shall be limited to the amount paid, if any, by the user for the services during their period of membership. Astro Tree and its affiliates shall not be liable for any claims exceeding this amount.

By using Astro Tree’s services, you acknowledge that you have read, understood, and agreed to this disclaimer, limitation of liability, and warranty policy.

 

INDEMNIFICATION

 

The User agrees to indemnify, defend, and hold harmless Astro Tree, its parent company, subsidiaries, affiliates, officers, directors, employees, representatives, consultants, and agents (collectively referred to as the “Indemnified Parties”) from any and all claims, liabilities, damages, losses, costs, and expenses, including but not limited to reasonable attorney’s fees and litigation costs, arising from or related to:

1. Any breach of representations, warranties, agreements, or obligations by the User under these Terms of Service;

2. The User’s failure to make payments for services rendered by an astrologer;

    

3. Any content submitted, posted, or transmitted by the User through Astro Tree’s platform;

4. The User’s use or misuse of Astro Tree’s services, including any reliance on astrological advice, recommendations, or remedies.

This indemnification obligation shall survive the termination or expiration of these Terms of Service and shall extend to the benefit of Astro Tree’s successors, assigns, and licensees.

 

PROPRIETARY RIGHTS TO CONTENT

 

The User acknowledges that all content available on Astro Tree’s platform, including but not limited to text, software, music, sound, photographs, videos, graphics, advertisements, and any other materials, is protected by copyrights, trademarks, service marks, patents, and other proprietary rights and laws. Users are not permitted to copy, reproduce, distribute, modify, display, perform, or create derivative works from such content unless expressly authorized by Astro Tree or its licensors.

Astro Tree respects intellectual property rights and ensures that content displayed on its platform complies with applicable laws. However, certain images, text, and designs may be sourced from publicly available online platforms. While Astro Tree strives to ensure proper attribution where required, it does not assume liability for copyright claims related to third- party content.

Users shall not develop, reverse-engineer, or create derivative works based on Astro Tree’s proprietary technology, content, or intellectual property. Additionally, Users may not assign, sublicense, sell, or commercially exploit their access to Astro Tree’s services without explicit written permission from Astro Tree.

Astro Tree, along with its affiliates, suppliers, and licensors, retains sole ownership of all intellectual property associated with its services, platform, and content. These proprietary rights shall remain in effect beyond the termination or expiration of these Terms of Service.

 

Copyright Policy

 

Astro Tree is committed to protecting intellectual property rights and expects its astrologers, members, and visitors to do the same. Any user found violating intellectual property rights, including unauthorized use of copyrighted content, will have their account and access immediately terminated.

If you believe your intellectual property rights have been infringed upon or your content has been copied without permission, please contact us at [support@astrotree.com] with detailed information regarding the violation.

Privacy Policy

 

Astro Tree values and respects your privacy. By using or accessing the Astro Tree platform, you acknowledge that you have read, understood, and agreed to the terms outlined in our Privacy Policy, including any updates, modifications, or changes that are duly displayed on our website.

‌Account Security

 

You are solely responsible for maintaining the confidentiality of your login credentials, including your email, password, OTP (for mobile logins), and any other security or account recovery details. Any activity occurring under your account is your responsibility.

‌Information Disclosure

 

Astro Tree may disclose user information, including but not limited to personal details, transcripts, surveys, and recordings, to third parties, including relevant authorities, under the following circumstances:

1. To comply with legal requirements such as court orders, subpoenas, or government requests.

2. To minimize potential legal liability for Astro Tree.

3. To protect the rights, property, or safety of Astro Tree, its users, or third parties.

4. To ensure the enforcement of this agreement, including but not limited to payment processing.

    

5. To prevent fraud, misconduct, or other illegal activities.

6. To safeguard individuals from potential harm.

 

‌USAGE OF YOUR INFORMATION

 

By using Astro Tree’s services, you grant us an irrevocable, royalty-free, and unrestricted right to use, edit, reproduce, display, distribute, or create derivative works based on your shared content, in accordance with our policies.

For more details, please review our Privacy Policy, which may be updated periodically and remains an integral part of our Terms of Service.

 

MODIFICATION AND TERMINATION OF SERVICES

 

Astro Tree reserves the right to modify, suspend, or discontinue any part of its services or a user’s account, in whole or in part, at its sole discretion, with or without prior notice. This decision may be made without liability to the user or any third party.

‌Breach and Termination

 

Astro Tree may immediately suspend or terminate a user’s account under the following circumstances:

• If we are unable to verify or authenticate the registration details or any other information provided.

• If the user's actions may result in legal liability for Astro Tree, other users, or associated service providers.

• If the user has provided false or misleading information, interfered with other users or the website's administration, or violated the Terms of Service or Privacy Policy.

   

  For service providers, including astrologers, it is understood that their relationship with Astro Tree is limited to that of an independent member acting on their own behalf. Violation of any terms of use or agreed service terms may lead to immediate deactivation of their profile.

   

  Astro Tree holds full authority to refuse, revoke, or terminate access to services at any time, with or without notice, and is not obligated to offer any refunds upon termination

   

  ‌RESTRICTED CONTENT POLICY

   

  ‌Child Endangerment

   

  Astro Tree strictly prohibits any content that facilitates the exploitation or abuse of children. Users found creating, uploading, or distributing such content will face immediate account termination. This includes but is not limited to:

• Any form of child sexual abuse materials.

• Inappropriate interactions directed at minors, such as unwarranted physical contact.

• Grooming, including befriending a child online to enable inappropriate exchanges.

• Sexualization of minors, including imagery that promotes or encourages exploitation.

• Sextortion, blackmail, or threats involving a child’s intimate content.

• Child trafficking or any form of commercial sexual exploitation of minors.

   

  Astro Tree actively takes action against any content that violates these policies. If you come across any such content, we encourage immediate reporting.

   

  Additionally, content designed to appeal to children but containing adult themes is strictly prohibited. This includes:

• Excessive violence, blood, or gore.

• Promotion of harmful or dangerous activities.

• Depictions that promote negative self-image, such as entertainment content involving plastic surgery, extreme weight loss, or cosmetic alterations.

  ‌Inappropriate Content

   

  Astro Tree is committed to maintaining a safe and respectful platform. Any content that is harmful, explicit, or inappropriate is strictly forbidden.

   

  ‌Sexual Content and Profanity

   

  We do not permit accounts that feature or promote sexually explicit content, including but not limited to:

   

• Pornographic material or sexually suggestive imagery.

• Depictions, animations, or illustrations of sexual acts.

• Content that promotes sexually exploitative behavior or non-consensual sexual material.

• Services promoting escorting, compensated dating, or any form of transactional sexual relationships.

• Content that objectifies individuals, such as applications claiming to "undress" people using digital tools.

  Users found violating this policy will have their accounts deleted without notice.

   

  ‌Hate Speech

   

  Astro Tree does not tolerate hate speech, discrimination, or content that incites violence or hatred against individuals or groups based on:

   

• Race, ethnicity, nationality, or religion.

• Gender identity, sexual orientation, or disability.

• Age, caste, immigration status, or any other characteristic linked to systemic discrimination.

   

  Examples of prohibited content include:

   

• Assertions that certain groups are inferior, inhuman, or deserving of hatred.

• Content promoting harmful stereotypes or slurs.

• Encouraging discrimination or violence against a particular group.

• Use of hate symbols, insignias, or materials associated with hate organizations.

   

  ‌Violence and Dangerous Content

   

  Astro Tree prohibits content that promotes or facilitates violence, self-harm, or dangerous activities, including:

• Graphic depictions of violence or threats against any person or animal.

• Content promoting suicide, eating disorders, or harmful challenges.

• Promotion or glorification of terrorist activities.

   

  ‌Sensitive Events

   

  Content that is exploitative or insensitive toward tragic events with significant social, cultural, or political impact is strictly forbidden. This includes:

   

• Insensitive references to deaths, public health crises, or natural disasters.

• Denial of well-documented tragic events.

• Attempts to profit from tragedies without offering meaningful support to affected individuals.

   

  ‌Bullying and Harassment

   

  Astro Tree does not allow threats, harassment, or bullying of any kind. This includes but is not limited to:

• Humiliating or exploiting individuals through online content.

• Harassing victims of tragedies or their families.

• Engaging in extortion or blackmail.

   

  ‌Prohibited Products and Services

   

  Users are not permitted to engage in or promote the sale of:

   

• Explosives, firearms, ammunition, or restricted accessories.

• Psychotropic drugs, including marijuana, tobacco, and vaping products.

• Substances banned under the Drugs and Cosmetics Act, 1945.

   

  ‌Prohibited Practices: Black Magic, Witchcraft, Voodoo, and Tantrism

   

  Astro Tree strictly forbids the promotion or engagement in black magic, witchcraft, voodoo, or tantrism. Any user found participating in such activities, intentionally or unintentionally, will have their account deleted.

   

  ‌ASTRO TREE SERVICES AND THIRD-PARTY CONTENT

   

  These terms govern all users of Astro Tree Services. While the platform may provide links to third-party websites, Astro Tree holds no responsibility for their content, policies, or practices. We do not assume liability for any external material, including but not limited to:

• Misinterpretations of law.

• Defamation, obscenity, or falsehoods in third-party content.

• User-generated content that may violate these terms.

   

  Users acknowledge that content shared on Astro Tree represents individual opinions and does not reflect the views or endorsements of Astro Tree.

  ERRORS, MODIFICATIONS, AND SERVICE DISCONTINUATION

   

  Astro Tree does not guarantee error-free operation, virus-free content, or uninterrupted access. We reserve the right to:

   

• Modify, suspend, or permanently discontinue any service or feature at our discretion.

• Edit, delete, or update content on our platform without prior notice.

• Implement service changes without liability to users or third parties.

 

Astro Tree remains committed to ensuring a secure and respectful environment for all users. Any violation of these terms may result in immediate account termination

 

GOVERNING LAW AND JURISDICTION

 

Any dispute, claim, or controversy arising out of or relating to these Terms of Usage, including the determination of the scope or applicability of these Terms of Usage to arbitration, or your use of the Application or the information it provides access to, shall be

 

resolved through arbitration in India before a sole arbitrator mutually appointed by the Members and the Website. The arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996. The seat of such arbitration shall be [State]. All arbitration proceedings, including, without limitation, any awards, shall be conducted in the English language. The award shall be final and binding on all parties involved.

Notwithstanding the above, either party has the right to seek interim or preliminary relief from a court of competent jurisdiction in [State] to protect its rights pending the completion of arbitration. Both parties agree to submit to the exclusive jurisdiction of the courts of India and venue in [State] for such proceedings. If either party initiates legal action in contradiction to this provision, the prevailing party may recover attorneys' fees and costs up to One Lakh Rupees (INR).

These Terms of Usage shall be governed by and construed in accordance with the laws of India, without applying any principles that would require the application of laws from another jurisdiction. If any provision or portion of these Terms of Usage or the Privacy Policy is found to be unenforceable or invalid by a court of competent jurisdiction, such provision shall be modified and interpreted to best achieve its intended purpose within legal limits, while the remainder of the Terms of Usage or Privacy Policy will remain in full force and effect.

Headings in this document are for reference purposes only and do not define, limit, construe, or describe the scope or extent of any section. Any waiver of a provision of these Terms of Usage shall be effective only if provided in writing and signed by Astro Tree. These Terms of Usage constitute the entire agreement between the parties regarding the subject matter herein and supersede all prior or contemporaneous understandings or agreements, whether written or oral.

These Terms of Usage and your use of the Services shall be interpreted in accordance with the laws of India, excluding its conflict of laws rules. Any dispute arising under these Terms of Usage shall be subject to the jurisdiction of a court in [State] for actions where the parties seek injunctive or other equitable relief to prevent actual or threatened infringement,

 

misappropriation, or violation of copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

These Terms of Service shall be governed by and construed in accordance with the laws of India. If any provision or portion of these Terms of Service or Privacy Policy is deemed unenforceable or invalid, it shall be adjusted to best accomplish its purpose within legal limits, while the remainder of the Terms of Service or Privacy Policy remains in full effect. Headings are provided for reference only and do not impact the interpretation of any section. Any waiver of a provision shall only be effective if in writing and signed by Astro Tree. These Terms of Service constitute the entire agreement between the parties regarding this subject and replace all prior agreements, whether written or oral.

 

NOTICES

 

Except as otherwise stated in these Terms of Service, all notices between the parties shall be in writing and may be delivered via email or traditional mail. Notices shall be deemed received 24 hours after being sent via email or three (3) days after being dispatched via postal mail to the address provided by the User in their registration details. Notices to Astro Tree shall be sent to the following address:

Astro Tree

[Company Address]

 

Astro Tree may communicate updates, modifications to this Agreement, or changes to its services via email, postal mail, or by publishing a notice on its official website. The date on which such updates are published shall be considered the effective date of the notice. Notices directed to Astro Tree must be sent via express delivery or regular mail to the above address.

Users may not transfer or assign their rights or obligations under this Agreement without prior written consent from Astro Tree.

Nothing in this Agreement shall be interpreted as creating a partnership, agency, joint venture, employment, or legal representative relationship between the parties. Neither

 

party shall have the authority to make representations, commitments, or binding agreements on behalf of the other unless explicitly authorized in writing.

This Agreement shall be governed and construed in accordance with the laws of India, and any legal proceedings arising from it shall be exclusively subject to the jurisdiction of the courts in India.

 

This Agreement constitutes the entire understanding between Astro Tree and its Users regarding the subject matter and supersedes any prior representations, promises, or agreements not explicitly stated herein.

Individuals or entities located in jurisdictions where trade relations with India are legally restricted are prohibited from accessing or using Astro Tree’s services.

No amendment to this Agreement shall be valid unless made in writing. If any provision of this Agreement is deemed invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.