Privacy Policy
Astro Tree Disclaimer
The information provided on Astro Tree's website and application, including astrological predictions and advice, is intended solely for entertainment purposes. It is not a substitute for professional consultation with licensed experts such as medical professionals, legal advisors, or financial consultants. Users bear full responsibility for how they interpret and utilize this information. Astro Tree, along with its parent entity, Astro Tree Services Private Limited, makes no representations or warranties regarding the accuracy or reliability of the information provided and disclaims any liability for decisions made based on such content. All transactions and collected data are, or will be, accessible to Astro Tree.
Astro Tree offers a platform for personalized consultations with astrologers through chat, calls, and messaging services. While we strive to ensure user satisfaction, we do not warrant the accuracy, effectiveness, or success of the advice or services rendered. The platform, including services provided under Anytime Astro, is offered "as-is," without any express or implied warranties of fitness, merchantability, or performance. We do not assure that services will be free from errors, unauthorized access, or bias. Astro Tree assumes no responsibility for the authenticity, accuracy, or quality of the information, services, or content provided by astrologers, including but not limited to Puja, Yantra, or Gemstone recommendations.
By accessing or utilizing Astro Tree’s services, you acknowledge and agree to the terms outlined in this disclaimer. Submitting queries or engaging with astrologers via the Astro Tree platform indicates your understanding that Astro Tree is not liable for any actions taken based on the responses or information received—or not received. Any reliance on such advice or services is undertaken at your own risk. Astro Tree reserves all rights to make changes to these terms from time to time without prior notice
This disclaimer is subject to modifications. Please review periodically for updates
Astro Tree Cookie Policy
At Astro Tree, we value your privacy and are committed to providing a seamless and personalized user experience. To achieve this, we use cookies when you visit or interact with our website or application.
What Are Cookies?
Cookies are small text files stored on your device by a website’s server. They help websites remember your preferences, track your interactions, and enhance your browsing experience. Cookies allow us to optimize functionality, analyze site performance, and ensure secure access to our services.
Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the operation of our website and enable you to navigate securely. They include:
Login authentication
Security measures
Enabling access to essential features and services
Without these cookies, some core functionalities of the website may not work.
Analytical/Performance Cookies
These cookies help us analyze visitor behavior, track site traffic, and measure performance. They allow us to:
Identify popular sections of our website
Improve usability and functionality
Optimize loading times and responsiveness
Functionality Cookies
Functionality cookies enhance your browsing experience by remembering your preferences and past interactions. They allow us to:
Keep you logged in
Save language and region preferences
Restore your browsing session as you left it
Targeting/Advertising Cookies
We may use these cookies to deliver personalized content and advertisements based on your browsing behavior. They help us:
Show relevant ads based on your interests
Measure the effectiveness of marketing campaigns
Limit the frequency of specific ads
Managing Your Cookie Preferences
You have full control over the use of cookies. You can manage or disable cookies through your browser settings. Please note that restricting cookies may impact certain website functionalities, including personalized recommendations and access to some features.
For detailed instructions on managing cookies, visit your browser’s help section or refer to https://www.aboutcookies.org.
Changes to This Cookie Policy
We may update this policy periodically to reflect changes in regulations or our data practices. We encourage you to review this page from time to time to stay informed about how we use cookies.
For any queries regarding our Cookie Policy, please contact us at [Your Contact Email].
Last updated: [Date]
Privacy Policy for Astro Tree
At Astro Tree ("we", "us", "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of data we collect, how we use it, and the measures we take to safeguard it. By using our website and mobile application, you consent to the practices described in this policy.
This Privacy Policy is designed to ensure the confidentiality and security of your personal information while you use Astro Tree’s services. We comply with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable laws to protect your data.
User Consent: By accessing and using the services provided by Astro Tree, you consent to the collection, use, and processing of your personal data as outlined in this Privacy Policy. If you do not agree with the terms, please refrain from using our services. Your continued use of our platform signifies your unconditional consent to this policy and any future amendments.
Permissions We Require: To provide you with a seamless experience, Astro Tree requests the following permissions:
For Android Users:
WAKE_LOCK: Keeps the device awake during a chat session to ensure a smooth experience.
CHANGE_WIFI_STATE / ACCESS_NETWORK_STATE / ACCESS_WIFI_STATE / INTERNET:
Allows internet access for processing user data, chat sessions, calls, and other functionalities.
WRITE_EXTERNAL_STORAGE / READ_EXTERNAL_STORAGE: Enables saving documents on the device and accessing the gallery.
CAMERA: Allows access to the device’s camera and photo album to take photos when needed by any of the features.
For iOS Users:
CHANGE_WIFI_STATE / ACCESS_NETWORK_STATE / ACCESS_WIFI_STATE / INTERNET:
Allows internet access for processing user data, chat sessions, calls, and other functionalities.
WRITE_EXTERNAL_STORAGE / READ_EXTERNAL_STORAGE: Enables saving documents on the device.
CAMERA & ALBUM: Allows access to the device’s camera and photo album to take photos when needed by any of the features.
SEND_NOTIFICATIONS: Required to send notifications.
Information We Collect
Personally Identifiable Information (PII):
Registration: When creating an account, we collect your email address, mobile number, birth details, gender, marital status, and other relevant information.
Communication with Astrologers: Any personal information you provide during interactions with our astrologers via chat, call, or message.
Service Booking: While we request financial information such as card details, we do not collect or have access to this data. It is directly provided to our third-party payment gateways, including Stripe, CCAvenue, Razorpay, and Paytm, which are PCI-DSS compliant.
Purchases: When buying products, we may collect additional information such as your address and contact details to facilitate delivery.
Customer Service: Information you provide when requesting support, participating in promotions, or subscribing for updates.
Non-Personally Identifiable Information (Non-PII):
Usage Data: We collect browser and internet usage information, including IP address, operating system, device type, browser type, pages visited, and time spent on these pages.
Analytics: We use Google/Firebase Analytics to anonymously collect data regarding user actions within our app and app-related push notifications to improve our services.
Third-Party Services: We use Knowlarity to facilitate calls between astrologers and users, which may collect and store call records. We also use Vonage/Textlocal for sending texts or OTPs via SMS, WhatsApp, or audio calls, and Truecaller for user login via OTP.
Purpose of Data Collection: We collect your information for the following purposes:
Personalized Experience: To create a tailored user profile, enhance user experience, and offer customized services.
Service Delivery: To process your payments, provide the requested services, and communicate with you regarding your queries or issues.
Analytics and Improvement: To analyze user behavior, improve our website performance, and offer relevant content or advertisements.
Security and Legal Compliance: To safeguard your personal information and ensure compliance with applicable laws.
We do not sell, rent, or trade your personal information in any way, except as mentioned in this Privacy Policy.
Data Storage and Retention: Your data will be securely stored on our platform's servers and retained for as long as necessary for the purpose of fulfilling the services provided. We will only retain personal data for compliance with statutory obligations, dispute resolution, and other legitimate business purposes.
Data Sharing and Third-Party Services: We do not sell or rent your personal information to third parties. However, we may share your data with trusted third-party partners to facilitate:
Payment processing (via secured third-party payment gateways)
Analytics and website performance monitoring tools
Advertising and marketing services
When redirected to third-party platforms (e.g., during payment), the data shared on those platforms will be subject to their respective privacy policies, and Astro Tree is not responsible for any misuse of your information by such third parties.
We do not reveal the data of your chats, messages, calls, or any other transcript other than to our service providers and only in accordance with this privacy policy.
We may share your personal information in order to enforce agreements, Privacy Policy, and Terms of Use. We may also disclose your information to safeguard our rights and property, and the rights and property of any other individual or entity. We may share your information to comply with any legal obligation or when we believe that disclosure of this information would help mitigate a liability in a lawsuit. We may share your information to prevent illegal activities as well.
We may use and share your non-personally identifiable information to improve the quality of the services we provide and enhance your user experience. If necessary, we may share your information with third-party service providers to make certain features and functionality available to you.
Data Deletion: You can request to delete your entire Astro Tree profile, including all associated personal information, by visiting the account settings and following the instructions to delete your account.
Security Measures: Astro Tree employs advanced security measures, including encryption (SSL) and secure servers, to safeguard your personal and financial information. However, please be aware that no data transmission over the internet can be guaranteed to be fully secure. We encourage users to take precautions when sharing sensitive information.
Cookies and Tracking Technologies: Our website uses cookies to personalize user experience and track usage trends. You can control cookie settings through your browser; however, disabling cookies may limit the functionality of certain website features.
Grievance Redressal: If you have any concerns regarding your privacy or the use of your data, please contact our Grievance Officer:
Grievance Officer Name:
Children’s Privacy: Astro Tree does not knowingly collect personal information from children under the age of 13. If we become aware that a child under 13 has provided us with personal data, we will take steps to delete this information immediately. If you are a parent or guardian and believe your child has provided us with their personal information, please contact us.
Changes to This Policy: Astro Tree reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting. Please review this Privacy Policy regularly to stay informed about how we are protecting your data.
Disclaimer: Astro Tree is not responsible for any communication or data shared with third-party websites, even if linked from our platform. We recommend reviewing the privacy policies of third- party platforms before sharing your information.
Compliance with Applicable Laws: This Privacy Policy ensures the confidentiality and security of your personal information while you use Astro Tree’s services. We comply with the Information
Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable laws to protect your data.
This Privacy Policy provides transparency regarding how your data is handled, aiming to provide you with a safe and seamless experience while using Astro Tree’s services. If you have any questions or concerns, please contact us at support@astrotree.com.
GET ADVICE ON
Download Our Apps
